Personal Data Protection

Privacy Policy mata88

Your privacy is our priority. This document transparently explains how mata88 collects, uses, stores, and protects your personal information as a member of our platform.

Last updated: 1 January 2026
Privacy Commitment mata88

Six core principles that shape how we manage your personal data every day.

256-bit SSL Encryption

All data transmitted between your device and mata88 servers is protected by industry-standard 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.

Data Not Sold

Mata88 has never and will never sell, rent, or transfer your personal information to third parties for marketing purposes. Your data belongs to you — we only use it for purposes you have authorized.

Data Controls in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Our privacy team is ready to help you manage these rights quickly and easily.

Secure & Protected Servers

Member data is stored in data centers equipped with multi-layered physical and digital access controls. Only authorized personnel have access to sensitive mata88 member data.

Malaysia PDPA Compliance

Mata88 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. All our data collection and usage processes comply with applicable data protection legal requirements.

Data Breach Notification

In the event of any security incident involving your data, mata88 is committed to notifying you within the timeframe required by law and taking immediate remedial action.

Compliance with PDPA 2010
This Privacy Policy is prepared in accordance with the Malaysia Personal Data Protection Act 2010.
Privacy enquiries:
privacy@mata88.onl
This Privacy Policy applies to all services provided by mata88, including our website and mobile app. By using the mata88 platform, you agree to the data collection and usage practices described in this document. Please read carefully before registering or using any of our services.
1

Personal Information We Collect

Mata88 collects your personal information through several means depending on how you interact with our platform. The following are the categories of data we collect:

Information You Provide Directly:

Full Name Email Address Phone Number ID Card No. Date of Birth Residential Address Bank Account Information
Data Category Primary Purpose Mandatory / Optional
Identity Data (name, IC, date of birth) Identity verification (KYC), fraud prevention Mandatory
Contact Data (email, phone) Account communications, transaction notifications Mandatory
Financial Information (bank account) Deposit and withdrawal processing Mandatory
Residential Address Location verification, legal compliance Mandatory
Preference Data (game preferences) Personalise the platform experience Preferences

Information Collected Automatically:

  • IP address and general location information (state, country)
  • Device type, operating system, and web browser version used
  • Platform activity logs including login times, games played, and transactions made
  • Cookie data and similar tracking technologies (with your consent)
  • Communication records with our customer support team
2

How We Use Your Information

The personal data we collect is used solely for legitimate purposes necessary for the operation of the mata88 platform. The following are the primary purposes for which your data is used:

  • Account Management: Creating, verifying, and managing your member account, including the KYC process required to ensure the safety of all members.
  • Transaction Processing: Processing deposits and withdrawals securely to your registered bank account, and maintaining accurate transaction records for your reference.
  • Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and any activity that violates mata88's terms of use.
  • Customer Support: Resolving enquiries, complaints, and support requests you submit to our support team more effectively.
  • Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting required by the relevant authorities.
  • Service Improvement: Analysing platform usage patterns to improve the member experience, introduce new features, and resolve technical issues more quickly.
  • Marketing Communications: Sending promotional information, bonus offers, and the latest mata88 news — only to members who have consented to receive such communications.
You may opt out of receiving marketing emails at any time by contacting our support team or using the "unsubscribe" link provided in every promotional email we send.
3

Sharing Information with Third Parties

Mata88 does not sell or rent your personal information to any third parties. However, we share data in the following limited circumstances:

  • Payment Service Providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions. All such providers have their own privacy policies and are subject to strict security standards.
  • Game Providers: Gaming software companies that provide slots, bingo, and other game content on the mata88 platform. Data sharing is limited to information required to verify gaming eligibility only.
  • Legal Authorities: mata88 will disclose the necessary information to government authorities or law enforcement when required by a court order or applicable law.
  • Identity Verification Services: Third-party KYC service providers that assist us in verifying members' identity and age to meet compliance requirements.

All third parties who receive your data are required to comply with data protection standards equivalent to those of mata88 and may only use such data for permitted purposes.

4

Data Storage and Security Measures

The security of your personal data is mata88's highest priority. The following are the technical and organizational measures we implement:

  • Data Encryption: All sensitive data is stored in encrypted format using AES-256 encryption. Data in transit between our systems is protected by TLS 1.3 protocol.
  • Layered Access Controls: Only authorized personnel with a genuine business need have access to member personal data. All access is logged and continuously monitored.
  • 24/7 Monitoring: Our security systems operate around the clock to detect and respond to any security threats in real time.
  • Regular Security Audits: mata88 conducts regular internal and external security assessments to ensure your data protection remains current and effective.

Data Retention Period: mata88 retains your personal data for as long as your account is active and for the period required by law after account closure (typically 7 years for financial records under Malaysian legal requirements). Data that is no longer needed will be securely deleted or anonymized.

5

Cookies and Tracking Technologies

The mata88 platform uses cookies and similar technologies to enhance your browsing experience. The following are the types of cookies we use:

Cookie Type Purpose Period
Essential Cookies Maintaining login sessions and basic security settings Session / 24 Hours
Preference Cookies Saving language preferences, themes, and display settings 1 year
Analytics Cookies Understanding usage patterns to improve the platform 90 days
Security Cookies Device verification, fraud prevention 30 days

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the mata88 platform, particularly the login process and account security.

6

Your Rights Regarding Personal Data

As a mata88 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you in a readable format.

Right to Rectification

Update or correct any inaccurate or outdated personal information.

Right to Erasure

Request deletion of your data when it is no longer needed, subject to legal obligations.

Right to Object

Object to the use of your data for direct marketing purposes at any time.

Right to Portability

Request your data in a structured format for transfer to another service.

Right to Restriction

Request restriction of your data processing while any dispute or investigation is ongoing.

To exercise any of the above rights, contact our privacy team at privacy@mata88.onl. We will process your request within 30 business days. Identity verification may be required before your request is processed.
7

Children's Data Protection

The mata88 platform is a service intended exclusively for individuals aged 18 years and above only. We do not intentionally collect or store personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child's account has been registered at mata88 without authorization are encouraged to contact us immediately.

8

Changes to This Privacy Policy

Mata88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or feedback from our members.

When we make significant changes, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Sending email notifications to all registered members for material changes.
  • Displaying a clear notice on the mata88 platform for an appropriate period.

Your continued use of the mata88 platform after the effective date of such changes will be considered your acceptance of the amended Privacy Policy. If you do not agree with any changes, please stop using the platform and close your account.

9

How to Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to help.

You may contact the mata88 Data Privacy Officer via:

  • Privacy Email: privacy@mata88.onl — for all enquiries related to your personal data and your rights.
  • Live Support: Live chat on the mata88 platform — available 24 hours a day, 7 days a week.
  • General Support Email: support@mata88.onl — for general account and service enquiries.

We are committed to responding to all privacy inquiries within 3 business days and resolve more complex requests within 30 business days as required by Malaysia's PDPA.

FAQ about Privacy Policy

No. mata88 does not share members' personal information with any third-party advertising companies for targeted advertising purposes. Your data is only shared with service providers directly involved in the operation of our platform, such as payment providers and KYC providers, and only to the extent necessary for those purposes.

Yes, you have the right to request the deletion of your personal data. However, certain data such as financial transaction records may need to be retained for 7 years in accordance with Malaysian legal requirements even after account closure. We will clearly inform you which data can be deleted and which must be retained for legal reasons when you submit such a request.

mata88 does not directly store your credit or debit card information. All card transactions are processed through a PCI-DSS certified payment gateway that is fully responsible for card data security. Bank account numbers for withdrawals are stored in encrypted form and are only accessible by our secure payment processing system.

Once your account is closed, mata88 will deactivate your access to the platform. Your personal data will be retained for the period required by law (financial records for 7 years) before being securely deleted or anonymized. We do not use data from closed accounts for any marketing purposes. After the mandatory retention period ends, all your data will be permanently deleted from our systems.

Some of your data may be stored or processed on servers located outside Malaysia, particularly when using third-party service providers such as international gaming platforms. In all such cases, mata88 ensures that cross-border data transfers are carried out with adequate safeguards and in compliance with Malaysia's PDPA requirements on international data transfers.
Secure & Trusted Platform

Join mata88 with Complete Confidence

Your personal data is protected with the latest encryption technology. Register a mata88 account today and enjoy safe, fair, and entertaining online entertainment alongside millions of members in Malaysia.

By registering, you agree to the Terms and Conditions and mata88's Privacy Policy. Platform for members aged 18 and above only.

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